Introduction

NexusScholar ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This policy was last updated on September 1, 2023. We may update this policy from time to time, and changes will be posted on this page with an updated revision date.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

  • Contact information (name, email address, phone number, postal address)
  • Account information (username, password)
  • Payment information (credit card details, billing address)
  • Style preferences and personal measurements
  • Service history and appointment details
  • Photos you provide for styling purposes

Non-Personal Information

  • Browser type and version
  • Operating system
  • IP address
  • Device information
  • Pages visited and navigation patterns
  • Time spent on pages
  • Referral sources

How We Collect Information

We collect information in the following ways:

Information You Provide to Us

  • When you complete forms on our website
  • When you create an account or profile
  • When you book an appointment or service
  • When you subscribe to our newsletter
  • When you correspond with us (email, phone, social media)
  • When you respond to surveys or provide feedback

Automated Technologies

  • Cookies and similar tracking technologies
  • Web beacons and tracking pixels
  • Server logs
  • Analytics tools

Third-Party Sources

  • Social media platforms (if you connect your account)
  • Business partners and service providers
  • Publicly available sources

How We Use Your Information

We use the information we collect about you for various purposes, including:

Providing Our Services

  • Delivering the styling services you request
  • Processing payments and managing your account
  • Personalizing your experience based on preferences
  • Maintaining and improving our services

Communication

  • Responding to your inquiries and requests
  • Sending appointment confirmations and reminders
  • Providing service updates and important notices
  • Sending newsletters and marketing communications (if you've opted in)

Business Operations

  • Analyzing usage trends and improving our website
  • Detecting and preventing fraud or unauthorized access
  • Complying with legal obligations
  • Enforcing our terms and policies

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Consent: You have given clear consent for us to process your personal information for a specific purpose.
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights.
  • Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Email delivery services
  • Customer relationship management systems
  • Analytics providers
  • IT and cloud service providers

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information in certain circumstances.
  • Restriction: You can request that we restrict the processing of your information in certain circumstances.
  • Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
  • Objection: You can object to our processing of your information in certain circumstances.
  • Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, whether we can achieve those purposes through other means, and applicable legal requirements.

International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we will ensure that appropriate safeguards are in place to protect your information and to ensure that a similar level of protection is applied to your information.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Policy was last updated by checking the "last updated" date displayed at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Address: 931 Green Shoal West Vicky, Cambridge, CB2 3EN, United Kingdom

Phone: +449100770263

If you have a complaint or concern about how we are processing your personal information, we will endeavor to address such concern. If you feel we have not sufficiently addressed your complaint or concern, you have the right to complain to a data protection authority.